faces of people

The recent focus of much of Tim's work has been on helping customers to access the information that they need to enable them to transact digitally with organisations.

From the development of CRM strategies through to Customer Information Strategies the focus has been on ensuring a successful outcome on first contact. Enabling the rapid migration from face to face and paper to online, resulting in singnificant organisational cost reductions and customer time saving.

The customer facing transport information systems he he has implemented are amongst the most used and regarded in the UK.